Case studies/Property Management Services Company
Fault reporting in plain language for a property management CMMS
Staff at a property management company followed a ten-step guide to log a fault. We built an assistant that takes a sentence, extracts the structured fields, asks for what is missing, validates the record, and files it to the CMMS through its API.
10
User-guide steps replaced
4 to 6 wks
Delivery time
4
Fields extracted and validated automatically
Delivered
- Natural-language fault-reporting assistant
- Automatic field extraction and population
- Guided dialogue for incomplete reports
- Optional OCR module for photo-based reports
- Direct API integration with the CMMS
- Validation of completeness and consistency
- Interface for demonstrations
What changed
- Ten-step user guide no longer needed
- Staff describe issues in plain language, for example "air conditioner leaking on the 7th floor"
- Type, category, priority, and team extracted and validated automatically
- Shorter training for new staff
- More complete reports and faster response
- Groundwork for predictive maintenance and technician assignment
“Magnitudeminds took our complex CMMS workflow and made it conversational. Our teams can now report faults naturally, and the AI handles all the complexity behind the scenes.”
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