Magnitudeminds Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Magnitudeminds (together with our affiliates and our product Firedesk, "Magnitudeminds", "we", "our" or "us") is committed to protecting your privacy and safeguarding any Personal Data we collect from or about you through our website, applications, and services (collectively, the "Services"). This Privacy Policy explains our practices regarding Personal Data and applies to all users of our Services, including users of our product Firedesk. By using our Services, you consent to the collection and use of your information as described below.

Note for Firedesk Users

Firedesk is a product within the Magnitudeminds ecosystem that coordinates AI agents across business functions. In addition to the standard data practices described herein, Firedesk processes account, workspace, agent, and connector data in order to operate the service. Please review the Firedesk Data Section below for further details.

1. Personal Data We Collect

A. Information You Provide Directly

When you interact with our Services - including creating an account, contacting us, or using Firedesk - you may provide Personal Data such as:

  • Account Information: Your name, email address, contact details, payment information, and any other details provided during registration.
  • User Content: Data you supply as part of your interactions with our Services, including text inputs, file uploads (e.g., documents, images, audio), and any other content submitted.
  • Communication Information: Details from your communications with us, including emails, chat messages, and inquiries.
  • Other Data: Information you voluntarily provide through surveys, feedback forms, or participation in events and promotions.

B. Information Collected Automatically

When you access or use our Services, we might collect:

  • Log Data: Information such as your IP address, browser type, device type, operating system, and timestamps.
  • Usage Data: Details about your interactions with our Services, including pages viewed, features used, and the duration of your visits.
  • Device Information: Data regarding your device, such as hardware model and device identifiers.
  • Location Information: General location data derived from your IP address; if you grant permission, precise location data (e.g., via GPS) may also be collected.
  • Cookies and Similar Technologies: We use cookies to enhance your experience, maintain your preferences, and analyze usage patterns. Please see our Cookie Notice for more details.

C. Information from Third Parties

We may also receive information about you from trusted third parties, including business partners and public sources, to help improve our Services and better tailor our offerings.

2. How We Use Your Personal Data

Magnitudeminds uses Personal Data for various purposes, including to:

  • Provide and Improve Our Services: Deliver our platform features - including Firedesk - and ensure a seamless, personalized user experience.
  • Enhance and Develop Products: Use aggregated and de-identified data to refine existing products and develop new features.
  • Communicate with You: Send updates, newsletters, and information about our services, including invitations to participate in research and feedback sessions.
  • Ensure Security and Compliance: Detect and prevent fraud, maintain the security of our systems, and comply with legal obligations.
  • Support Business Operations: Manage accounts, process payments, and analyze usage trends to improve our service delivery.

For Firedesk specifically, we use additional workspace, agent execution, and connector data - such as task prompts, tool-call traces, and integration metadata - to operate the multi-agent orchestration service and improve its reliability.

3. Disclosure of Your Personal Data

We may share your Personal Data with:

  • Service Providers and Vendors: Third parties who perform services on our behalf (e.g., hosting, analytics, payment processing) under strict confidentiality agreements.
  • Business Partners and Affiliates: Entities within the Magnitudeminds group that help deliver our Services.
  • Legal and Regulatory Authorities: When required by law or to protect our rights, safety, and the security of our users.
  • Firedesk Sub-processors: For users of Firedesk, data is processed by trusted sub-processors (such as cloud hosting, model providers and observability vendors) that are contractually bound to protect your data. A current list is available on request.

We do not sell or trade your Personal Data for targeted advertising purposes.

4. Data Retention

We retain your Personal Data only for as long as necessary to provide our Services and to meet our legal and operational requirements.

The retention period depends on factors such as:

  • The nature and sensitivity of the information.
  • The purposes for which it is collected.
  • Applicable legal obligations.

For example, short-lived execution traces and checkpoints from Firedesk agent runs are retained for a limited period (typically up to 30 days) to support debugging, continuity and quality of service.

5. Your Rights

Depending on your location, you may have certain rights regarding your Personal Data, including:

  • Access, update, or deletion of your Personal Data.
  • Data portability - receiving your Personal Data in a structured, commonly used format.
  • Restriction of processing or objection to processing of your Personal Data.
  • Withdrawal of consent where processing is based on consent.
  • Filing a complaint with your local data protection authority.

You may exercise these rights by emailing info@magnitudeminds.com. We may request verification to protect your privacy.

6. Security

We employ commercially reasonable technical, administrative, and organizational measures to safeguard your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, please note that no online service can guarantee absolute security. We encourage you to review AI best practices when interacting with our Services.

7. Firedesk-Specific Data Practices

Additional Data Collection:

When you use Firedesk, we process additional data needed to operate your workspace and the agents within it, including:

  • Account, organization and team membership data.
  • Agent configuration, skills, prompts and scheduled tasks that you or your teammates create.
  • Execution traces, tool calls and message history generated when agents run.
  • OAuth tokens and metadata for connectors you choose to enable (Google Workspace, Slack, HubSpot, GitHub, Microsoft 365, and others).

Purpose and Use:

This additional data is used to:

  • Operate the multi-agent platform, including the Orchestrator and specialist sub-agents.
  • Execute tasks against the tools you have connected, using the credentials you have authorized.
  • Provide observability (usage, cost, performance) for you and your administrators.
  • Diagnose errors, improve reliability and harden security of the service.

We do not use your Firedesk workspace content to train foundation models.

Sharing and Confidentiality:

Data processed through Firedesk is handled with strict confidentiality. OAuth tokens are encrypted at rest and injected into agent runs only at dispatch time. Model and infrastructure sub-processors are contractually bound to appropriate technical and organizational safeguards, and are used only to deliver the service.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this policy and notify you via our website or other appropriate channels. We encourage you to review this policy periodically to stay informed about how we protect your Personal Data.

9. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team at:

Email:info@magnitudeminds.com