Case studies/Magnitudeminds Inc.
Building the agent platform that became Firedesk
A product build for our US product arm: a multi-tenant platform where businesses run, manage, and monitor AI agents across departments. Our engineers built the orchestration, monitoring, cost tracking, and context layers. It ran internally as BusinessLM and now ships as Firedesk by Magnitudeminds Inc.
95%
Function-calling success rate
3.8s
Average response time with tool use
10x
Expense recording in internal use, minutes to seconds
Any
Agent frameworks supported
Delivered
- Department agent orchestration
- Multi-agent workflow coordination with task routing
- Agent performance dashboard with KPI monitoring
- Agent cost tracking
- Context layer connecting agents, files, and actions
- AI-driven onboarding with external agent integration
- LangSmith integration for agent tracing
What changed
- 95% function-calling success rate across executions
- 3.8 second average agent response time with tool use
- Expense recording cut from minutes to seconds in internal operations
- Marketing, accounting, and operations agents in daily production use
- Agent integration independent of any one framework
- Became Firedesk, the commercial platform by Magnitudeminds Inc.
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